Term & Condition

Terms and Conditions [ Sofera upholstery "Sofa Refresh Upholstery & Reupholstery Services" or "Fabric & Leather Sofa Care"] ("we", "us", or "our") provides upholstery, reupholstery (fabric and leather), repair, and related services as described on our website [yourwebsite.com]. These Terms and Conditions govern your use of our website, inquiries, bookings, quotations, and the provision of our services. By accessing our website, submitting an inquiry, requesting a quote, booking a service, or otherwise engaging with us, you agree to be bound by these Terms. If you do not agree, please do not use our services or website.

1. Services and Scope We offer professional sofa upholstery/reupholstery (using fabric, leather, or other materials), recliner mechanism repairs, seat foam replacement, dining chair reupholstery, provision of patio furniture covers, BBQ grill covers, and related consultations or home visits. Services are performed based on your specifications, measurements, and material choices. We reserve the right to refuse or modify any service request if it is deemed unsafe, unethical, or beyond our capability. Quotations are estimates only and valid for [e.g., 30 days] from the date issued unless stated otherwise.
2. Quotations, Pricing, and Payments All prices are in Indian Rupees (INR) and exclusive of applicable taxes (GST, etc.) unless specified. Quotations are based on information provided by you and may change if site conditions, fabric/leather requirements, or additional work (e.g., frame repairs, extra padding) differ from the initial assessment. A deposit of [e.g., 50%] is required to confirm booking and procure materials. The balance is payable upon completion and before delivery/collection of the item. Payments can be made via [list modes: bank transfer, UPI, cash on delivery, etc.]. Late payments may attract interest at [e.g., 18% p.a.] or delay service delivery. We do not accept responsibility for price fluctuations in materials after quotation acceptance.
3. Bookings, Cancellation, and Rescheduling Bookings are confirmed upon receipt of deposit and agreement to these Terms. Cancellations must be notified in writing at least [e.g., 48 hours] before the scheduled visit; deposits may be refunded minus any incurred costs (e.g., material procurement). No-shows or last-minute cancellations may forfeit the deposit. Rescheduling requests are subject to availability; repeated rescheduling may incur additional fees. We reserve the right to cancel or reschedule due to unforeseen circumstances (e.g., force majeure, material unavailability) with reasonable notice.
4. Materials, Warranty, and Liability We use high-quality, durable fabrics, leathers, foams, and components sourced from reputable suppliers. Color variations, natural imperfections in leather (e.g., grain, scars), or minor shrinkage may occur and are not defects. We provide a limited warranty of [e.g., 6-12 months] on workmanship and materials (details provided at service completion). Warranty does not cover misuse, normal wear and tear, pet damage, spills, exposure to extreme conditions, or pre-existing issues in the furniture frame/mechanism. We are not liable for any pre-existing damages, manufacturing defects, color bleeding, cracking due to age, or issues arising from improper care post-service. Our total liability is limited to the service fee paid.
5. Customer Responsibilities You agree to provide accurate measurements, access to the site/item, safe working conditions, and clear instructions. You must disclose any known defects, allergies to materials, or special requirements. We are not responsible for damage to items during transport if not handled by us, or for items left unattended. Old fabric/leather covers are typically discarded unless you request retention (additional charges may apply).
6. Delivery, Collection, and Acceptance Completed items are delivered/collected as agreed. You must inspect the work upon receipt and sign off to acknowledge acceptance. Any visible defects must be reported immediately; no claims will be entertained after acceptance or use. We are not responsible for damage occurring after handover.
7. Intellectual Property and Website Use All content on our website (images, text, designs) is our property or licensed to us. You may not reproduce or use it without permission. The website is provided "as is" without warranties.
8. Governing Law and Dispute Resolution These Terms are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in [your city/state, e.g., Mumbai, Maharashtra].
9. Amendments We may update these Terms from time to time. The updated version will be posted here with the effective date (last updated: February 25, 2026). Continued use of our services constitutes acceptance of changes.
10. Contact For questions or concerns, contact us at [your email] or [your phone number].

Thank you for choosing us for your sofa upholstery and reupholstery needs!