Privacy Policy

Privacy Policy [ Sofera Upholstery "Home Refresh Upholstery Services" ya "Sofa & Chair Reupholstery Blog"] ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website [yourwebsite.com], contact us for services like sofa reupholstery, dining chair seat replacement, recliner repair, patio furniture covers, BBQ grill covers, or any related inquiries, or interact with our blog content. By using our website or services, you consent to the practices described in this policy.

We collect personal information such as your name, email address, phone number, address (for service delivery or quotes), payment details (if applicable through third-party gateways), and any other details you voluntarily provide through contact forms, inquiries, bookings, or comments. We may also automatically collect non-personal data like IP address, browser type, device information, pages visited, and time spent on our site via cookies and analytics tools (e.g., Google Analytics) to improve user experience, analyze trends, and enhance content.

Your information is used solely for legitimate purposes: to respond to your inquiries, provide quotes or services for upholstery/reupholstery work, process bookings, send updates or promotional offers (with your consent), improve our website/blog, comply with legal obligations, and prevent fraud. We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information with trusted service providers (e.g., payment processors, delivery partners, or IT support) who help us operate our business, or when required by law, court order, or government authorities in India.

We implement reasonable security measures, including encryption where applicable, to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfill the purposes outlined here or as required by law (typically up to 7 years for service records).

You have rights under Indian data protection laws (including the Digital Personal Data Protection Act, 2023) to access, correct, update, or delete your personal information, withdraw consent, or opt out of communications. To exercise these rights or for any privacy-related queries, please contact us at [your email, e.g., soferafurnishing@gmail.com] or [phone number]. We will respond within a reasonable timeframe.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here with the revised effective date (last updated: [Date, e.g., February 25, 2026]). We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

For any grievances or further details, reach out to our Grievance Officer. Thank you for trusting us with your information – your privacy matters to us!